Is Your Trezor Device Not Recognized?
If your Trezor hardware wallet is not being recognized by your computer or Trezor Suite, the most common cause is an issue with the Trezor Bridge application. This page offers a step-by-step Trezor Bridge troubleshooting guide to help you solve connection errors, install Trezor Bridge properly, and secure your cryptocurrency.
Step 1: Download & Install the Official Trezor Bridge
Visit the Trezor Bridge official website and download the latest version compatible with your operating system (Windows, macOS, Linux). Make sure to uninstall any previous versions before reinstalling.
Download Trezor Bridge
Step 2: Check Browser Compatibility
Trezor Bridge works best with Google Chrome and Mozilla Firefox. Avoid using browsers like Safari or Microsoft Edge for Trezor Suite web version. Also, disable any browser extensions that may block USB access, such as ad blockers or privacy extensions.
Step 3: Enable WebUSB and Trezor Bridge Communication
Make sure your browser supports WebUSB and that you've given permissions to the suite.trezor.io web app. Sometimes a pop-up will ask you to "Allow" communication — make sure to approve it.
Step 4: Use the Original USB Cable & Check Connection
Always use the original USB cable that came with your Trezor Model T or Trezor One. Connect directly to your computer's USB port — avoid using USB hubs or docking stations.
Step 5: Restart Trezor Bridge Service
On Windows or Linux, you can restart the Trezor Bridge service from Task Manager or System Services. On macOS, simply quit the Trezor Bridge app and reopen it. Make sure only one instance of Trezor Bridge is running.
Step 6: Open Trezor Suite
Once Trezor Bridge is installed and running, open Trezor Suite Web or the desktop version. Your device should now be detected. If not, try refreshing the page or reconnecting your device.
Open Trezor SuiteStill Having Issues? Contact Trezor Support
If you're still experiencing Trezor Bridge not recognized errors after following all steps, contact the official Trezor Support Team. Include your operating system, browser version, and error message for faster help.
Get Help Now
Why Is Trezor Bridge Important?
Trezor Bridge acts as the secure communication layer between your browser and the Trezor device. Without it, the Trezor Suite cannot access your hardware wallet to sign transactions, check balances, or manage assets. Keeping Trezor Bridge updated and properly installed is essential for your crypto security.